Water Service Turn On/Off

To have your water service turned on or off, please contact Dogwood Operations at 250-286-4033 during office hours, from 8:00 am to 4:30 pm, Monday to Friday. We require your name, phone number and address of the  requested water shut off/on.  Please allow us 48 hours notice so that we may schedule the water works crew accordingly.

There is a $30.00 fee for the water shut off, and an additional $30.00 for the turn on, which must be paid in the Finance Department at City Hall. 

Water Service Connection Locate

To locate your service connection, a $30 deposit is required to begin the locate and the work will be invoiced at $100/hour upon completion. Please pay the deposit in the Finance Department at City Hall.  

Upon payment of the deposit, we will attend during our regular working hours from 8:00 am - 4:30 pm, Monday to Friday, to locate the valve, and turn the water off.  The homeowner or plumber can call Dogwood Operations when they are ready to have the water turned on.

Emergency Water Shut Off

For emergency water shut off requests, please contact Dogwood Operations at 250-286-4033 during office hours, from 8:00 am to 4:30 pm, Monday to Friday. Emergency water shut offs are invoiced at $200/hour.

If the water shut off is an after hours emergency request (a water line break, for instance), please call our after hours phone line 250-287-7444, and someone will be dispatched to the site as soon as possible