How do I know if I have a water leak?

Drainage problems are often mistaken for water leaks. If water is coming out of the ground after heavy or continuous rainfall, it is unlikely to be a water leak.  If the weather has been dry, the water coming up is likely a water leak.

How do I report a water leak?

Call the Dogwood Operations Center at 250-286-4033 to report water leaks.

Is the leak on my property or the City’s right of way?

Leaks that are between the water main and property lines are the City’s responsibility. Crews will turn off the water at the property shut-off valve to determine where the leak is. If the leak stops after closing the property shut-off valve, then the leak is on the homeowner’s side.  The City does not repair leaks on private property. Various local plumbing companies provide this service. 

How long before the City repairs the leak if it is their responsibility?

If the leak is the City's responsibility, it will take an average of four to six days for repairs. In order to work safely, crews must receive proper permits and paper work first, which take approximately three days. If the leak is causing damage to property or creating significant risks to safety, the repair will be expedited.

 How much water is lost to leaks in the water system?

Without meters on all properties, it is difficult to accurately measure leaks in the water distribution system. Due to the age and material type of the overall distribution system, leaks are estimated at about 15 per cent of the water in the system, including homes and businesses. The City is currently developing a leak detection program, aiming to have active leak detection and repair underway in 2011.