The department contributes to the efficiency of local government by:

• Conveying and interpreting decisions of Council for action or information;
• Ensuring accurate recording of the proceedings of City Council, committees and public hearings and the preservation of all minutes and records of Council business;
• Processing and certifying City bylaws, ensuring availability to the public;
• Preparing Council and committee agendas;
• Providing effective channels of communication between Council, staff, citizens of Campbell River and other levels of government;
• Publishing and disseminating information to ensure the public has knowledge of local government policies and procedures;
• Conducting orderly and democratic elections;
• Providing records management services;
• Maintaining and preserving historical records of the City; and
  Administering the Freedom of Information and Protection of Privacy Act, serving as liaison for the City with the provincial ombudsman office